Talent Development
- Differentiate between Star performers and Moderate performers
- Excellence building programs (at various levels
- Focused approach on OD programs
- Objective training curriculum
- Project based activity (e.g reducing attrition, absenteeism, transition of an account etc.)
- Robust Performance feedback post training
Performance is assessed on the following parameters:
- Quantitative Performance
- Productivity
- Attendance
- Customer Satisfaction
- Effective methods to provide Feedback to employees
- Process-based Recognition/ Rewards
- Feedback is regular part of Transaction Monitoring
Vertical and horizontal career paths for associates:
- TLs, supervisors, Operations managers
- Quality executives, Trainers, Verifiers and Other Functions
- Internal promotions/movements preferred to lateral hiring
- Above 80% of Associate to TL promotions from internal talent pool